While everyone at Integrity Saw & Tool plays an important role, there’s one department that can make or break any project:

Shipping and Receiving.

They are the first line of defense for deadlines as well as champions of customer satisfaction. Every order passes through their hands — an arrangement AnnMarie Johnson takes very seriously.

“Because we’re the starting point and the ending point, it’s important to me that everything that goes back to the customer must be the highest quality,” she said. “I want to set a high standard.”

What is your job title?

“Order Processor, Shipping and Receiving.”

What did you do before you worked at IST?

“I had gone back to school for nuclear medicine. I graduated the year the economy tanked. I made my peace with going a different direction, and I’m very happy with where I am now.”

How long have you been with IST?

“Seven years as of September.”

What does a typical day look like for you?

“I start my day by sorting and entering the tools that came in the night before and distributing them throughout the floor. Then I work shipping-out orders via UPS, and UPS makes deliveries to us. There might be rush orders that come in too, so I have to make sure those get attention.”

What is your favorite part of your job?

“I like the variety. Every day is different, and the days fly by.”

What do you like best about working at IST?

“Paul is a great guy to work for. He really appreciates the employees, so that creates a good atmosphere. He does thoughtful things for us. He’s very generous.”

What’s the most challenging projects for you?

“Obviously, those do come up. For me, it’s fielding the rush orders and making sure they go through the right channels. Thankfully, our system really works well to cover everything and communicate expediting.”

Does IST make any guarantees as far as deadlines go?

“We actually do. We have very good turnaround times. Our operators know when they have to complete it to get it out the door. We’re taking that into consideration as well as the tools that need coating before going out the door. Our track record for on-time deliveries is over 98%.”

Do you have any nicknames (in the shop or outside of it)?

“Not that I know of, and I don’t think I want to find out. My grandkids call me Nana.”

What do you do in your free time?

“I bake, paint, do other things that are a creative outlet or spend time with my family.”

What are you passionate about?

“My family, grandkids — ‘family’ covers it all.”

Are you married? Have any kids?

“Yes. His name is Scott, and we’ve been married, oh gosh…I’d better get this right…almost 37 years. We have three kids: Vanessa, Andrea and Jacob. As of November, we’ll have eight grandchildren.”

What is something almost nobody knows about you?

“I can’t think of anything offhand…and if they don’t know about it, it’s probably because I don’t want them to.”

Want to work with the company that makes your projects a priority? Contact Integrity Saw & Tool today!